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Open WebUI Inc. Privacy Policy Effective Date: December 5, 2025

Open WebUI Inc. (the “Company”) is committed to maintaining robust privacy protections for its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://openwebui.com or through our mobile or web-based applications.

“Service” refers to the Company’s services accessed via the Site, in which users can create, share, interact with, upload, and manage user-generated content, participate in community features, access tools and functionality, and use any additional services offered by the Company.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service.

By accessing our Site or Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

I. INFORMATION WE COLLECT

We collect Personal Information and Non-Personal Information.

Personal Information

Personal Information includes information that can be used to identify you, including but not limited to:

  • Full name
  • Email address
  • Username or account handle
  • Profile information you choose to provide
  • Physical address or billing address (if applicable)
  • Phone number (if provided)
  • Date of birth (optional, if provided)
  • Payment information (processed through secure third-party payment processors)
  • IP address and device identifiers
  • Any content you upload or submit, which may include personal data

You may provide this information during registration, account creation, form submission, content uploads, or interactions with the Service.

Non-Personal Information

Non-Personal Information includes data that does not personally identify you, such as:

  • Browser type
  • Device type and operating system
  • Referring and exit pages
  • General geolocation (e.g., country or region)
  • Clickstream data and interaction logs
  • Aggregate usage statistics
  • Cookie and analytics data
1. Information Collected via Technology

To activate the Service, you must provide at minimum an email address. To use the Service, you may also provide additional personal information listed above.

We automatically collect Non-Personal Information sent to us by your browser, device, or our application, including:

  • Referring URL
  • Browser and device type
  • Access times and dates
  • IP address and approximate location
  • Feature usage and interaction data
  • Error logs and performance metrics

We use cookies and similar technologies (local storage, tracking pixels, analytics tools). Examples of what we track include:

  • User preferences
  • Session activity
  • Authentication status
  • Feature usage frequency
  • Aggregate browsing patterns

We may use both persistent and session cookies. Persistent cookies remain until deleted; session cookies expire when your browser closes.

For example, we store a persistent cookie to track login status and user preferences.

2. Information You Provide by Registering for an Account

To become a subscriber or registered user, you must create an account by entering your email address and creating a username and password. You authorize us to collect, store, and use this information in accordance with this Privacy Policy.

3. Children’s Privacy

The Site and Service are not directed to anyone under age 13. We do not knowingly collect or solicit personal information from anyone under age 13 or allow them to register.

If we learn that we have collected such information without parental consent, we will delete it promptly. If you believe this has occurred, please contact us at hello@openwebui.com.

II. HOW WE USE AND SHARE INFORMATION

Use of Personal Information

We use Personal Information to:

  • Provide, maintain, and improve the Service
  • Personalize user experience
  • Communicate with users (support, updates, notifications)
  • Respond to inquiries and provide customer support
  • Send promotional materials and product updates
  • Enforce Terms of Service
  • Detect and prevent fraud, abuse, and security issues

We do not sell, trade, rent, or share Personal Information with third parties for marketing without your explicit consent.

We may share Personal Information with third-party service providers who perform tasks on our behalf, such as:

  • Email delivery services
  • Cloud hosting providers
  • Analytics providers
  • Payment processors
  • Customer support tools

These vendors may only use Personal Information as directed by us and consistent with this Privacy Policy.

We may disclose Personal Information if required to:

  • Comply with legal obligations
  • Enforce Terms of Service
  • Investigate security or technical issues
  • Protect user or public safety
  • Respond to legal processes or governmental requests
Use of Non-Personal Information

We use Non-Personal Information to:

  • Improve the Service
  • Analyze usage trends
  • Enhance user experience
  • Monitor system performance
  • Develop new features
  • Share aggregated data with partners or advertisers

We may use and disclose Non-Personal Information at our discretion.

If the Company is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, Personal Information may be transferred as part of that transaction.

III. HOW WE PROTECT INFORMATION

We implement industry-standard security measures including encryption, firewalls, secure socket layer (SSL) technology, access controls, and regular security audits.

Although we take commercially reasonable steps to protect your data, no method of transmission over the Internet is entirely secure. You acknowledge and accept this risk.

You are responsible for maintaining the confidentiality of your login credentials.

IV. YOUR RIGHTS REGARDING PERSONAL INFORMATION

You may opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in promotional emails
  • Adjusting settings in your account’s Settings or Privacy section
  • Contacting us at hello@openwebui.com

Even if you opt out of marketing communications, we may still send service-related or administrative messages such as policy updates or security notices.

Users may also request:

  • Access to their data
  • Correction of inaccurate data
  • Deletion of their personal information
  • Restriction of processing
  • A copy of exportable data, where applicable

Requests can be submitted via hello@openwebui.com.

V. LINKS TO OTHER WEBSITES

Our Service may include links to third-party sites or applications. We are not responsible for their privacy practices or content.

This Privacy Policy applies only to information collected by our Site and Service.

We encourage users to review third-party privacy policies before using their services.

VI. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time.

Significant changes will be communicated by:

  • Email notice sent to the address on file
  • Displaying a prominent notice on our Site

Significant changes take effect 30 days after notification. Minor changes or clarifications take effect immediately.

We encourage you to review this page periodically for updates.

VII. CONTACT US

If you have questions about this Privacy Policy or our data practices, contact us at:

hello@openwebui.com